I lately had a Tesla service go to. To start with, I’ve to say that I completely love Tesla’s cell service possibility (beforehand referred to as “Ranger” service). A lot of the service work I’ve had accomplished has been accomplished in my driveway. Who would complain about that?
Sadly, although, there have been points with the scheduling, and I’m not the one one who has confronted such issues.
To start with, one apparent gripe is that you could’t name the Tesla service individuals. All the pieces is booked by way of the app. I perceive that this forces a type of effectivity on the method, but it surely’s a bit ridiculous. Generally an individual needs to name a couple of matter. And you’re the proprietor of a comparatively costly automobile or SUV. Not having the ability to name the service middle is absurd. After all, if the service middle has a problem that they really feel they should speak about, they’ll name you. (Nicely, isn’t that good? … It’s as in the event that they perceive that typically it’s good to discuss to somebody.)
The following problem is that they simply provide service blocks of 4 hours (9am–1pm and 1pm–5pm). It doesn’t matter when you’ve got a service matter that takes 5–10 minutes — you’ve bought to dam out 4 hours and ensure you’re prepared each time wanted in that point. Moreover, these are the one blocks. You’ve got two home windows, and you need to match into considered one of them. Does it matter when you’ve got an obligation each weekday from 12–2pm? Nope, it doesn’t matter, to not Tesla — decide 9am–1pm or 1pm–5pm.
Additionally, right here’s an actual kicker: that doesn’t imply Tesla will honor the time. You can not cancel an appointment fewer than 24 hours from the appointment time — or else you’ll get charged for the late change — however they will cancel. And then you definately’re again to sq. one scheduling the service. As many have posed, if you need to pay Tesla for canceling an appointment inside a day earlier than the service, why doesn’t Tesla pay you for doing the identical?
There are additionally issues with non-mobile service scheduling. Loaner vehicles is an enormous problem. Tesla used to supply loaner vehicles, even placing individuals of their greatest fashions and trims so as to attempt to stimulate an improve. Not. Possibly Tesla does so in some markets, however all I see and listen to is that they’ll provide you with Uber credit if it’s good to take the automobile right into a service middle and don’t need to sit there for hours when you wait. We’re a one-car household, and I’ve to choose up the children from faculty on weekdays (the times when service facilities are open). The service middle by no means appears to know the way lengthy it can take to do one thing — even one thing easy — as a result of they line vehicles up reasonably than scheduling service extra exactly and getting vehicles out and in rapidly. One would assume if the one choices they gave you had been sitting in a warehouse-style “lounge” for hours or getting an Uber to and from the service middle that they might no less than work a little bit more durable to present you a exact schedule and get you out and in in a transparent timeframe. I’ve needed to clarify this dilemma a number of instances, as a result of the service choices are by no means clearly inside the school-day window — Tesla can’t make sure that for those who carry your automobile in at 9am, will probably be prepared by 2pm. I as soon as bought a loaner due to this, but it surely was really considered one of their very own vehicles and had numerous items falling aside. I’d a lot reasonably have that than nothing in any respect! Sadly, it appears somebody realized that wasn’t an incredible concept (I presume due to how some clients would reply) and I by no means bought that possibility once more.
We gained’t even dive into the consolation of a service middle. (We used to go to a BMW dealership a couple of minutes from the Tesla one and it was a really good lounge with numerous goodies, cozy seats, big-screen TVs, good lighting, excessive ceilings, and so on. — all issues the close by Tesla service middle lacks, and I hear that’s commonplace.) However, significantly, not having the ability to name anyone on the service middle, not having the ability to selected a extra exact window of service (cell or non-mobile), not being supplied a loaner or no less than a rental automobile if they will’t be sure you do the service inside an inexpensive variety of hours, charging you for those who cancel service too late however not providing the identical (or anything) as a comfort in the event that they achieve this — it’s a multitude.
I really like my Tesla Mannequin 3. I really like the cell service possibility, and the individuals who have offered cell service have all the time been useful and environment friendly. However the strategy of communications that has been arrange round Tesla service, the Tesla service scheduling, and the shortage of respectable lodging for Tesla house owners getting service are roughly a sh**present.
Join day by day information updates from CleanTechnica on e mail. Or observe us on Google Information!
Have a tip for CleanTechnica, need to promote, or need to recommend a visitor for our CleanTech Discuss podcast? Contact us right here.
Former Tesla Battery Skilled Main Lyten Into New Lithium-Sulfur Battery Period — Podcast:
I do not like paywalls. You do not like paywalls. Who likes paywalls? Right here at CleanTechnica, we carried out a restricted paywall for some time, but it surely all the time felt flawed — and it was all the time powerful to resolve what we should always put behind there. In idea, your most unique and greatest content material goes behind a paywall. However then fewer individuals learn it! We simply do not like paywalls, and so we have determined to ditch ours.
Sadly, the media enterprise continues to be a tricky, cut-throat enterprise with tiny margins. It is a unending Olympic problem to remain above water and even maybe — gasp — develop. So …
In the event you like what we do and need to assist us, please chip in a bit month-to-month by way of PayPal or Patreon to assist our crew do what we do!
Thanks!
Commercial