Ola Electrical’s after-sales service considerations proceed to rise as one more person, Mannu Bhardwaj, shared his irritating expertise together with his Ola S1 Professional scooter.
Regardless of having the Ola Care plan, Mannu’s scooter has remained unattended for over 30 days now on account of what he described as a minor concern.
As days changed into weeks, Mannu’s Ola scooter gathered mud in his storage with no service contact or false guarantees from the service facilities. He expressed his frustration on-line, sharing that his scooter had been rendered unusable because of the firm’s lack of response.
We only in the near past noticed an incident the place a annoyed Ola buyer sang ‘Tadap Tadap Ke’ exterior the Ola Electrical Showroom over service points.
Rising Variety of Ola Electrical’s Service Complaints
Sadly, Mannu Bhardwaj’s expertise shouldn’t be solely a single expertise. Ola Electrical has been dealing with growing criticism over its after-sales service. Quite a few customers have taken to Twitter to voice their dissatisfaction, and the examples hold piling up.
Listed below are a number of the Tweets of Ola Scooter House owners on Service Delays
1] One person named, Ashish Bobade, shared his expertise of a number of visits to the Malad service middle, solely to search out that his scooter remained unrepaired. Ashish highlighted a number of points together with his automobile entrance tire wobble is in dangerous situation, the rear suspension is simply too unfastened, the brake pads wanted substitute, proper aspect footboard is damaged on account of inferior high quality plastic. As you may see within the beneath tweet made by the person.
“@OlaElectricDisappntd with the service for my S1 Professional. My scooter remains to be unrepaired after a number of visits to the Malad service middle. Technicians had been on strike, no communication. Hw many extra journeys do I have to make? Security shld be a precedence, nt simply advertising and marketing new merchandise pic.twitter.com/Ue4odip4kX
— Ashish Bobade (@ashishbobade93) August 8, 2024
2] One other person, Swapnil Barker, reported the same expertise, the place his automobile broke down, however he obtained no well timed response from the service middle. The dearth of communication left him annoyed and and not using a resolution. As you may see within the beneath tweet made by the person.
Bro identical drawback pic.twitter.com/m9e8R3CnRh
— Swapnil Parkar (@SwapnilParkar17) August 8, 2024
3] Additional amplifying the service points, Abdul Rasheed Asri posted a tweet detailing his dissatisfaction together with his Ola Electrical scooter. Since buying the automobile on April 12, 2024, he has been dealing with quite a few issues. As you may see within the beneath tweet made by the person.
Expensive Ola Electrical Staff,
I’m writing to you relating to my Ola Electrical Scooty, which I bought and obtained on April 12, 2024. Because the first day, I’ve been experiencing a number of points with the automobile,Car No: MH 12 WQ 6646
— Abdul Rasheed Asri (@RasheedAsri) August 8, 2024
4] The frustration of coping with unresolved service points even extends to minor issues. A person named फूफा फूल सिंह tweeted about ready 13 days for his concern to be resolved. Nevertheless, regardless of the scheduled service date, nobody visited to handle his considerations. He summed up his expertise in a tweet:
@OlaElectric @bhash 13 days handed concern not resolved but , nobody visited on scheduled date.
Ab to minor concern bhi nhi resolve krwa pa rha Ola.
Service is now pathetic now.#Trump#Trump2024
Ticket #500Ny00000G9nWgIAJ | # 04401751 pic.twitter.com/KxFyH61zrf
— फूफा फूल सिंह (@SinghFoo) August 13, 2024
5] To make issues worse, customers who’ve invested in Ola Care Plus plans are dealing with difficulties in getting the service they paid for. Darshan Patil is one such buyer who shared his irritating expertise after paying Rs 3500 for the Ola Care Plus plan. Regardless of registering for service and being promised precedence decision, his ticket was closed with none motion being taken. He posted on Twitter:
14 days since registration, scheduled residence service on Aug seventh, however no contact. Tweeted on X, assured precedence decision, but ticket closed. Please reopen, reassign service, and resolve concern urgently.@bhash you might be saying that ola is fifth largest in Ev Market & take a look at service! https://t.co/XL194xIMPb pic.twitter.com/kjpPhR7CTU
— DARSHAN PATIL (@Darsh__Patil) August 15, 2024
Darshan additionally highlighted the dismal scenario on the Ola Thane Service Centre, the place quite a few scooters might be seen mendacity round, unattended and unresolved, additional illustrating the severity of the after-sales service disaster.