Drivers of hybrid automobiles are extra happy with their purchases than homeowners of gasoline-powered and electrical automobiles, in keeping with this yr’s American Buyer Satisfaction Index (ACSI) Vehicle Research. The outcomes, that are based mostly on replies from over 12,000 respondents, additionally present little to no change amongst huge names, whereas smaller automakers noticed huge enhancements.
Within the luxurious phase, satisfaction with Mercedes-Benz automobiles improved by 4%, main the German automaker to the primary spot within the rankings, tied with Tesla, which maintains its place from final yr with no change within the variety of factors.
On a scale from zero to 100, Mercedes-Benz went from 80 factors final yr to 83 factors this yr, the identical as Tesla. Cadillac is subsequent with 82 factors (unchanged), adopted by Lexus with 83 factors (down 1 level), Audi with 80 factors (unchanged), BMW with 79 factors (down 1 level), Lincoln with 79 factors (no ranking final yr) and Acura with 77 factors (down 2 factors).
American Buyer Satisfaction Index 2024 – Luxurious Nameplates
Within the mass-market phase, Toyota is tied for first place with Subaru, each scoring 83 factors. Nonetheless, Toyota’s rating went down by one level in comparison with final yr, whereas Subaru’s went up by one level. Honda is subsequent on the listing with 82 factors (up 1 level), adopted by Mazda, Buick, Kia and Chevrolet.
American Buyer Satisfaction Index 2024 – Mass-Market Manufacturers
General, buyer satisfaction with vehicles went up simply 1% since final yr, with no change for the mass-market and luxurious segments. In the meantime, the so-called “all-others” class, which incorporates smaller automakers, noticed a giant leap, going from 76 factors final yr to 81 factors this yr–on par with luxurious nameplates and a pair of factors increased than mass-market fashions.
On the subject of the totally different gas sources, the ACSI research revealed that mass-market clients are extra extremely happy with hybrid fashions (81 factors) than with gas-powered automobiles (80 factors) and EVs (73 factors), the latter of which lag as a result of dependability was a serious concern amongst respondents.
American Buyer Satisfaction Index 2024 – Gasoline Supply
Within the luxurious phase, the rating gaps between the totally different gas sources are narrower, however hybrids nonetheless come up on high with a rating of 84 factors, adopted by fuel automobiles with 81 factors and EVs with 80 factors. Right here, Tesla performs a serious function–with out it, luxurious EVs would solely have 77 factors.
The primary cause why hybrids scored increased than some other sort of car is the convenience of fueling with fuel when wanted, the survey information confirmed. On the subject of the decrease rating of EVs, doubtlessly costly repairs and better insurance coverage charges had been the primary culprits.
The ACSI Vehicle Research 2024 surveyed folks over e-mail on matters corresponding to driving efficiency, high quality and reliability of a model’s cell app, exterior, security, consolation, dependability, know-how, inside and fuel mileage.