Electrify America, which is understood for its rising community of DC quick chargers, in addition to for the questionable reliability of mentioned chargers, is rolling out an replace to its smartphone app that makes it simpler for purchasers to see which chargers are out of service in actual time.
The replace was introduced on the corporate’s official X account alongside a small record of different enhancements each to the app and the charging community itself.
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No extra driving to an EA charger to search out out it is out of order
Electrify America is rolling out a brand new replace to its smartphone app that makes it simpler for customers to see which chargers are out of order in actual time because of a brand new banner that seems contained in the app.
Seeing when chargers are out of service leads the record, adopted by the easier reporting of points by deciding on outlined matters from a drop-down menu. In different phrases, the corporate is taking steps to deal with the shortage of user-friendliness that’s generally related to it.
As a reminder, Electrify America ranked on the backside of the record in final 12 months’s J.D. Energy US Electrical Automobile Expertise (EVX) Public Charging Examine within the DC quick charging class, behind Tesla’s Supercharger community, ChargePoint, and EVgo, with 538 factors out of a most of 1,000.
With this newest batch of updates, EA can be addressing charger reliability points. The identical picture that mentions an improved smartphone app says that the corporate has changed energy modules to enhance energy supply throughout the community.
One other change is the implementation of idle charges at extra places throughout the USA, which ought to enhance the supply of EA’s DC quick chargers. The corporate doesn’t say which places will get idle charges, however the smartphone app takes care of that.
The brand new app is out there on each iOS and Android, and EA says it’ll proceed to publish periodic updates on social media so that folks can discover out what’s new within the charging community and the cell app.
Electrify America operates greater than 840 stations with over 3,700 particular person quick chargers in 47 states. Most EA chargers are able to delivering as much as 350 kilowatts of energy, and all of them are at the moment outfitted with CCS1 cables, however that may change quickly, as Electrify America will start retrofitting and putting in new items with Tesla’s NACS port.