Since September 2023, the startup hasn’t offered a scooter
In current weeks, we now have launched info that we obtained from some trusted sources relating to the gross sales and cancellations of the Easy Power e-scooters. There may be additionally some new info that’s popping out regarding the similar, which strengthens the earlier info.
A buyer of Easy Power shared his expertise with Autocar India, who had been contacted by Easy Power to cancel his pre-booking. The client was not sure whether or not this was a rip-off because it got here as a phone name. Due to this fact, he emailed the corporate’s customer support helpline to verify whether or not or not this was true.
Based on the e-mail handle that Easy Power offered him for customer support, he acquired the next response, “all of our clients are being contacted by phone by our staff. Because of this, we intend to lift buyer consciousness in regards to the current fraud occurring involving Easy Power Non-public Restricted. The client loses hard-earned cash resulting from these imposters, affecting our model worth. With the intention to present a refund to all clients, we now have taken this step.”
With regard to this, Easy Power has offered a press release to the media, stating that, “we now have grow to be conscious that some clients have acquired emails encouraging them to cancel their pre-books with Easy Power. For the sake of assuaging any doubts or uncertainties, we want to make clear the scenario. We despatched these emails particularly to clients who reside in cities the place fraudulent actions have been detected, which poses a possible danger to our firm’s repute. As a part of our proactive method, we now have taken this proactive measure to safeguard our clients and to supply them with the choice of a refund, ought to they want to rethink their pre-bookings.”
It’s also famous that buyer care is dealt with by an exterior company, which has led to some miscommunications. Based mostly on the knowledge offered within the e-mail, Easy signifies that this e-mail has not been despatched to all pre-booking clients.
Nonetheless, Easy’s reasoning leaves some questions. As well as, it doesn’t clarify why the shopper who despatched this e-mail to the media received it, since he booked in August 2021, nicely earlier than any fraudulent actions began. Past that, it’s additionally bizarre to see a enterprise ask its clients to take their a reimbursement as a safeguard in opposition to fraud – no matter whether or not they’ve been ripped off.
Maybe the corporate is trying to ease backorders throughout its journey of organising and stabilizing its manufacturing capabilities. It does seem there’s one other chance right here. Based on the e-mail despatched to the shopper by Easy Power buyer care, as soon as the corporate has an expertise middle in your metropolis, you can be our first precedence buyer in an effort to obtain Easy One. For extra updates, please preserve checking our social media platforms and web site.”
In the previous few months, Easy Power’s gross sales numbers have dropped to a halt, and so they have continued to take action in the intervening time.
In Might 2023, the corporate said that deliveries would start in Bengaluru in June and different cities would observe quickly thereafter. Furthermore, it said at the moment that it had a objective of opening “140 to 150” showrooms inside the subsequent eight to 10 months in India. Up to now, Easy Power has delivered lower than 40 scooters, in response to authorities registration knowledge, as prior to now.
A complete of 10 scooters have been offered in June, 14 in July, and 13 in August by the corporate. Based on the corporate’s information, no scooters have been delivered since November 23, 2023. In response to those statements, Easy offered the next response: “The zero deliveries have been achieved by way of an in-depth pilot program that was designed to judge real-world situations in addition to potential user-related challenges. An evaluation of this sort is an ordinary observe in an effort to guarantee the very best degree of high quality and buyer satisfaction. After finishing our evaluation part, Easy Power is now positioned favorably following the completion of our evaluation part. Our operations will due to this fact be scaled up diligently within the coming months. Our dedication to assembly your expectations will likely be evident by the top of November or early December, because of a considerable improve in scooter deliveries.”
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