The corporate is criticized for poor service and responsiveness
There have been a number of complaints from clients relating to the service offered by Ola Electrical, one of many main electrical two-wheeler producers within the Indian EV trade. Based on Ola Electrical, it had its highest month-to-month gross sales ever in November and has a 35 p.c market share within the two-wheeler EV market. The corporate’s gross sales figures might roar upward, however its clients are inflicting an uproar with complaints regarding poor service and reliability.
Based mostly on a evaluation of social media posts, a number of Ola clients complained concerning the reliability concern and complained concerning the size of restore instances or problem discovering a service appointment.
Because of a number of complaints relating to the corporate’s service, a buyer of Ola Electrical positioned a Relaxation in Peace bouquet on his scooter. Because of an X publish, an image of this incident has been gaining traction on social media. Equally, many Ola clients are coming ahead to precise their dissatisfaction with the corporate.
Regardless that Ola scooters are a extremely popular product available on the market, their service supply efficiency is getting unfavorable factors as a consequence of their incapacity to answer clients.
There was a remark made by a buyer that the service is most pathetic. Regardless that the scooters have been mendacity idle, the corporate didn’t reply. Though Ola takes the bottom plan cash from its clients, they don’t present any service to them.
It’s evident from social media posts and different platforms that many different OLA scooters are ready for service. A buyer’s evaluation of the pathetic service and disappointment with the corporate’s lack of response can be included. The corporate responds to some clients by saying it can contact them after verifying the complaints. Nonetheless, clients report that they’re receiving this reply repeatedly however haven’t obtained a decision to their drawback.
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