Final evening, Rivian started to push its latest over-the-air software program replace, 2023.42.0. Some automobile house owners had been clearly excited to replace to the most recent model, because it promised to enhance proximity locking, automobile entry, a gauge view, and extra. Nevertheless, house owners who put in the software program replace instantly after it was launched had been as a substitute met with hung progress indicators and clean infotainment screens.
Because it seems, the software program replace unintentionally soft-bricked the infotainment techniques of an undetermined variety of R1T and R1S all-electric vans. Inside hours of the replace being rolled out and affected house owners reaching out to the automaker’s unaware assist channels, Rivian pulled the replace and issued a press release concerning the root trigger.
“We made an error with the 2023.42 OTA replace—a fats finger the place the incorrect construct with the incorrect safety certificates was despatched out,” wrote a Rivian worker on Reddit. “We [canceled] the marketing campaign and we are going to restart it with the correct software program that went by way of the totally different campaigns of beta testing. Service might be contacting impacted prospects and can undergo the decision choices. That will require bodily restore in some circumstances.”
Regardless of the soft-brick killing the infotainment system, most crucial automobile capabilities are nonetheless working. RivianTrackr, which first confirmed a video of the unsuccessful replace to X (previously Twitter), confirmed that the automobile’s flip indicators, locks, lights, wipers, and backup digital camera are nonetheless practical—the backup and 360-degree digital camera each displaying up on the in any other case clean infotainment display screen.
A Rivian spokesperson confirmed to InsideEVs that the problems have an effect on each R1T and R1S autos and reiterated that the automaker has paused the rollout of this replace. It’s not clear what number of autos put in the software program replace previous to this, although Rivian seems to have that data throughout its fleet, because it says that its service workforce might be contacting prospects for restore
In the meantime, prospects are reportedly being advised to not cost or restart their autos in an try to repair the issue.
“The difficulty impacts the infotainment system. Usually, the remainder of the automobile techniques are nonetheless operational. A automobile reset or sleep cycle won’t resolve the difficulty. We’re validating the perfect choices to handle the difficulty for the impacted autos. Our buyer assist workforce is prioritizing assist for our prospects associated to this difficulty.”
Realistically, Rivian dealt with this nearly in addition to it might. It owned as much as the issue and stopped it as shortly because it might, albeit after it had affected some manufacturing autos. Not less than the automaker didn’t blame an intern, am I proper?
The neighborhood of Rivian house owners has additionally been fairly receptive to the corporate’s response. These on Reddit and in Fb teams have been pretty relaxed about the issue realizing that the corporate plans to repair it and are prioritizing assist for the botched replace. That is additionally the primary Rivian software program replace that borked quite a lot of autos in such a significant manner, so a little bit of leniency isn’t precisely unparalleled.
As of now, Rivian doesn’t have an anticipated repair, although it’s hoping to treatment the issue remotely. People who do require bodily service will possible be contacted, per Rivian’s preliminary assertion on the matter. Rivian plans to restart the replace marketing campaign with the correct software program construct at a later time.