Bengaluru, India – Vijay Dhingra, an proprietor of an MG ZS EV, has shared a troubling account of his expertise with the car and MG Motor’s customer support on LinkedIn. He alleges that he has confronted a wait of over 104 days for repairs, a denial of guarantee, and critical security issues relating to his automotive.
Dhingra bought the MG ZS EV in September of the earlier yr. His troubles started in October when the car displayed a “Automobile Management System Fault” and have become immobilized in his workplace car parking zone. The automotive was subsequently towed to a licensed MG service middle in Bengaluru.
“For over 104 days, my automotive has been caught on the service middle,” Dhingra wrote in his LinkedIn submit. He recounted a collection of irritating interactions with MG, claiming that it took the corporate 30 days to diagnose the problem.
Dhingra additional alleges that MG blamed the issue on water injury within the battery and demanded a substitute costing ₹13 lakhs, a considerable expense. He studies that he has despatched over 50 emails and made quite a few cellphone calls to MG however has but to obtain a diagnostic report. He claims MG voided his guarantee, leaving him with little recourse.
After escalating the matter, Dhingra says MG claimed the automotive was “working” however characterised the repair as short-term. He has been counting on cabs for transportation for the reason that breakdown.
Compounding his frustration, Dhingra asserts that after three months, MG insists the automotive is operational however refuses to honor his eight-year guarantee, elevating alarming issues concerning the car’s security and efficiency. He alleges {that a} service consultant urged the automotive may “explode” if pushed, but supplied no concrete options.
“So, after spending years of financial savings on the automotive, practically 4 months attempting to get it mounted, I’m getting a automotive which could explode tomorrow, and the maker takes zero duty for its situation,” Dhingra lamented.
His submit sheds mild on a number of vital points he perceives with MG’s dealing with of the state of affairs: the absence of diagnostic studies, the choice to void the guarantee, and the refusal to imagine duty for the automotive’s security.
Dhingra expressed the emotional turmoil of proudly owning his first automotive: “You already know the emotion, the trouble, the blood, sweat, and tears it takes to lastly afford considered one of your personal. Like all forward-thinking particular person, I took a guess on EV. Now I’m stranded with out my major car, bored with the gaslighting, and genuinely nervous for my security.”
He additionally mentions that he’s not alone in his ordeal, as different MG house owners are reportedly sharing comparable tales of guarantee denials in on-line boards.
Dhingra claims to have documentation of all his communications with MG. “I’ve 50+ emails and conversations with MG on the document for anybody to see, however MG is relying on me to surrender. I refuse as a result of I’m solely in search of a good decision,” he acknowledged.
His submit has gained important consideration on LinkedIn, prompting questions on MG’s customer support and guarantee insurance policies. Many commenters have expressed help for Dhingra and have urged MG to deal with the state of affairs.
This incident raises vital issues concerning the possession expertise for EV consumers and highlights the need of sturdy customer support and guarantee help inside the rising electrical car market.
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